Introduction
Welcome to Mealopia. By using our app you agree to these Terms & Conditions. Mealopia connects customers, restaurants, and delivery riders on one platform. Please read these terms carefully.
User Responsibilities
You agree to provide accurate account and delivery information, keep your login secure, and use the platform lawfully. Misuse, fraud, or abuse of staff, riders, or restaurants may result in account suspension.
Ordering Policy
Orders are confirmed once placed and accepted by the restaurant. Prices, availability, and delivery times are estimates and may change. You are responsible for providing a reachable contact number and a correct address.
Payment Policy
You may pay by the methods shown at checkout. The amount charged includes the food subtotal, delivery fee, and a platform fee. For cash on delivery, please keep the exact amount ready for the rider.
Cancellation Policy
You may cancel an order before the restaurant begins preparing it. After preparation starts, cancellation may not be possible. Repeated cancellations may affect your account standing.
Refund Policy
Eligible refunds (e.g. cancelled or undelivered orders) are returned to your original payment method, typically within 3–7 business days. Partial refunds may apply for missing or incorrect items.
Restaurant Responsibilities
Partner restaurants are responsible for food quality, hygiene, accurate menus, and timely preparation. Mealopia is a technology platform and is not the manufacturer of the food.
Rider Responsibilities
Riders must deliver orders safely and on time, handle food responsibly, behave respectfully, and submit any collected cash to Mealopia within the allowed time.
Privacy & Data Usage
We collect and process your data (profile, location, orders) to operate the service, as described in our Privacy Policy. We do not sell your personal data.
Limitation of Liability
Mealopia is not liable for indirect or consequential damages arising from use of the platform, to the maximum extent permitted by law. Our total liability is limited to the value of the affected order.
Contact Information
Questions about these terms? Call us at 03701445919, email info@mealopia.com, or use the in-app Contact Support form.